Shipping policy

We offer several forms of shipping to our consumers. All orders come with a tracking number. If your order has not arrived in the allotted window, please keep in mind business days and residential/commercial property location might differ depending on location, but feel free to contact us at hello@kotaico.com if you have any concerns regarding your order ship status.

Standard shipping
We offer free standard shipping on all orders. Please allow 3-6 business days for your order to arrive.

Expedited Shipping
Expedited shipping (2 day). Rates start at $10.00 USD

Priority Shipping
Priority shipping (1 day). Rates start at $15.02 USD

Return shipping
To return your product, you should mail your product to: Kotai Co. LLC, 1245 San Elijo Rd. , San Marcos CA 92078, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have further concerns regarding returns/refunds please email us at refund@kotaico.com.